1.1. L-ordnijiet għal indirizzi f’Malta jitqassmu skont ir-reġjun bejn id-09:00 u t-20:30 hekk:

• In-Nofsinhar ta’ Malta: nhar ta’ Tnejn u nhar ta’ Erbgħa.
• It-Tramuntana ta’ Malta: nhar ta’ Tlieta u nhar ta’ Ħamis.

1.1. Deliveries to Malta are carried out on a regional schedule between 09:00 and 20:30 as follows:

• Southern region: Monday, Wednesday.
• Northern region: Tuesday, Thursday.

1.2. L-ordnijiet jafu jitqassmu mill-ħaddiema tagħna jew minn servizz ta’ kurrier barra l-kumpanija tagħna.

1.2. Deliveries may be carried out by our team or by a third-party courier.

1.3. Għall-ordnijiet li ma jlaħħqux il-€35, hemm tariffa ta’ €5.99 (bil-VAT) li tinħadem int u tibgħat l-ordni. L-ordnijiet li jlaħħqu l-€35 m’għandhom l-ebda tariffa tat-twassil.

1.3. Orders below €35 attract a €5.99 (VAT incl.) delivery charge that is calculated before confirming your order. Orders of €35 or more attract no delivery charge.

1.4. Il-wassala u l-kurriera li naħdmu magħhom ma jġorrux bqija. Jekk jogħġbok ara li jkollok flus bl-eżatt jekk għażilt li tħallas mat-twassil tal-ordni. Il-wassala u l-kurriera jafu jkollhom terminal biex tista’ tħallas bil-karta imma din mhix xi ħaġa garantita. Jekk tixtieq tħallas bil-karta mat-twassil tal-ordni, jekk jogħġbok ikkonferma magħna billi tikteb kumment fl-ordni jew tiktbilna fuq Telegram jew WhatsApp qabel jew eżatt wara tagħmel l-ordni.

1.4. Our delivery people and third-party couriers are unable to provide you with change. Please make sure you have the correct amount of cash if you chose to pay in cash on delivery. Our delivery people and third-party couriers may carry a card payment terminal but this is not a given. Should you wish you pay by card on delivery, please confirm terminal availability beforehand by requesting the card payment terminal in the order notes or by reaching out via Telegram or WhatsApp before the order or immediately after confirming the order.

1.5. Bħalissa m’għandniex servizz fejn tista’ tiġbor l-ordni tiegħek int stess. Kull ordni teħtieġ indirizz fejn għandna nwassluha. Neħtieġu numru tal-mowbajl fejn nistgħu niktbulek biex nikkonfermaw it-twassil u biex inkunu nistgħu nsibu fejn inwasslu l-ordni jekk ma jirnexxilniex insibu l-indirizz li tkun tajtna.

1.5. We currently don’t offer an in-person pickup service. Every order requires a delivery address. We also require a mobile phone number to be able to reach you to confirm the delivery and to help us find your address in case we can’t physically locate it when delivering.

1.6. Nagħmlu l-almu tagħna biex kull ordni tintbagħat fi żmien 48 siegħa minn meta titħallas (jew tidħlilna jekk tagħżel li tħallas mat-twassil). Xi ordnijiet jistgħu jiddewmu għal raġunijiet li mhux fil-kontroll tagħna.

1.6. We do our utmost to ship every order no later than 48 hours from the moment it’s paid (or received, in case you choose to pay on delivery). Some orders may be delayed for reasons beyond our control.

1.7. Jekk ma nkunux nistgħu nwasslu ordni minħabba li ma nsibu lil ħadd fl-indirizz, ħadd ma jiftaħ il-bieb, ħadd ma jwieġeb il-mowbajl jew għal xi raġuni oħra li tkun ħtija tal-klijent, niġbru tariffa tat-twassil sħiħa biex nerġgħu nwasslu l-ordni, anki jekk l-ordni tkun laħħqet il-€35. Jekk il-klijent ma jitlobniex twassil ieħor fi żmien 72 siegħa, il-klijent jingħata flusu lura bit-tariffa tat-twassil imnaqqsa.

1.7. If we’re unable to deliver the order because nobody is at the delivery address, nobody answers the door, nobody answers the phone or any other reason being the client’s fault, we collect a full delivery fee to re-attempt delivery, even if the order value would have been over €35. If the client does not request redelivery within 72 hours of a failed delivery, we shall refund the client the full amount minus the delivery charge.

2.1. L-ordnijiet għal indirizzi f’Għawdex jitqassmu bejn nofsinhar u t-20:30.

2.1. Deliveries to Gozo are carried out between 12:00 and 20:30.

2.2. L-ordnijiet jafu jitqassmu mill-ħaddiema tagħna jew minn servizz ta’ kurrier barra l-kumpanija tagħna.

2.2. Deliveries may be carried out by our team or by a third-party courier.

2.3. Għall-ordnijiet li ma jlaħħqux il-€35, hemm tariffa ta’ €5.99 (bil-VAT) li tinħadem int u tibgħat l-ordni. L-ordnijiet li jlaħħqu l-€35 m’għandhom l-ebda tariffa tat-twassil.

2.3. Orders below €35 attract a €5.99 (VAT incl.) delivery charge that is calculated before confirming your order. Orders of €35 or more attract no delivery charge.

2.4. Il-wassala u l-kurriera li naħdmu magħhom ma jġorrux bqija. Jekk jogħġbok ara li jkollok flus bl-eżatt jekk għażilt li tħallas mat-twassil tal-ordni. Il-wassala u l-kurriera jafu jkollhom terminal biex tista’ tħallas bil-karta imma din mhix xi ħaġa garantita. Jekk tixtieq tħallas bil-karta mat-twassil tal-ordni, jekk jogħġbok ikkonferma magħna billi tikteb kumment fl-ordni jew tiktbilna fuq Telegram jew WhatsApp qabel jew eżatt wara tagħmel l-ordni.

2.4. Our delivery people and third-party couriers are unable to provide you with change. Please make sure you have the correct amount of cash if you chose to pay in cash on delivery. Our delivery people and third-party couriers may carry a card payment terminal but this is not a given. Should you wish you pay by card on delivery, please confirm terminal availability beforehand by requesting the card payment terminal in the order notes or by reaching out via Telegram or WhatsApp before the order or immediately after confirming the order.

2.5. Bħalissa m’għandniex servizz fejn tista’ tiġbor l-ordni tiegħek int stess. Kull ordni teħtieġ indirizz fejn għandna nwassluha. Neħtieġu numru tal-mowbajl fejn nistgħu niktbulek biex nikkonfermaw it-twassil u biex inkunu nistgħu nsibu fejn inwasslu l-ordni jekk ma jirnexxilniex insibu l-indirizz li tkun tajtna.

2.5. We currently don’t offer an in-person pickup service. Every order requires a delivery address. We also require a mobile phone number to be able to reach you to confirm the delivery and to help us find your address in case we can’t phyiscally locate it when delivering.

2.6. Nagħmlu l-almu tagħna biex kull ordni tintbagħat fi żmien 48 siegħa minn meta titħallas (jew tidħlilna jekk tagħżel li tħallas mat-twassil). Xi ordnijiet jistgħu jiddewmu għal raġunijiet li mhux fil-kontroll tagħna.

2.6. We do our utmost to ship every order no later than 48 hours from the moment it’s paid (or received, in case you choose to pay on delivery). Some orders may be delayed for reasons beyond our control.

2.7. Jekk ma nkunux nistgħu nwasslu ordni minħabba li ma nsibu lil ħadd fl-indirizz, ħadd ma jiftaħ il-bieb, ħadd ma jwieġeb il-mowbajl jew għal xi raġuni oħra li tkun ħtija tal-klijent, niġbru tariffa tat-twassil sħiħa biex nerġgħu nwasslu l-ordni, anki jekk l-ordni tkun laħħqet il-€35. Jekk il-klijent ma jitlobniex twassil ieħor fi żmien 72 siegħa, il-klijent jingħata flusu lura bit-tariffa tat-twassil imnaqqsa.

2.7. If we’re unable to deliver the order because nobody is at the delivery address, nobody answers the door, nobody answers the phone or any other reason being the client’s fault, we collect a full delivery fee to re-attempt delivery, even if the order value would have been over €35. If the client does not request redelivery within 72 hours of a failed delivery, we shall refund the client the full amount minus the delivery charge.

3.1. Il-prodotti mixtrija mingħandna jistgħu jintraddu lura skont ir-Regoli tal-Ħanut tal-Internet tagħna.

3.1. Returns for products purchased from our Internet Shop may be returned according to the shop’s Rules.

3.2. Il-klijent għandu jgħarrafna li jixtieq jinħall mill-ftehim tax-xiri biex inħejju l-ġbir lura tal-prodotti. Il-klijent għandu jibgħat ritratt tal-prodotti li jixtieq irodd lura. Il-prodotti mroddija lura għandhom ikunu l-istess prodotti mixtrija mingħandna u f’kundizzjonijiet tajba biex jerġgħu jinbiegħu. Għal raġunijiet ta’ iġjene u saħħa pubblika, nistgħu ma naċċettawx xi prodotti lura.

3.2. The client should notify us that they wish to resign from the purchase agreement so we can book the product collection. The client is obliged to send us photos of each product they would like to return. The products shall be the same products purchased from our shop and in a good condition for resale. For hygiene and public health reasons, we may refuse the return of certain products.

3.2.1 Jekk ma nkunux nistgħu niġbru l-prodotti lura għax ma nsibu lil ħadd fl-indirizz, ħadd ma jiftaħ il-bieb, ħadd ma jwieġeb il-mowbajl jew għal xi raġuni oħra li tkun ħtija tal-klijent, niġbru tariffa tat-twassil sħiħa biex nerġgħu ngħaddu għall-prodotti u din it-tariffa titnaqqas mill-ħlas lura għall-prodotti mroddija lura.

3.2.1. If we’re unable to collect the products to be returned because nobody is at the delivery address, nobody answers the door, nobody answers the phone or any other reason being the client’s fault, we collect a full delivery fee to re-attempt product collection and this fee shall be deducted from the refund owed for the returned products.

3.2.2. Jekk il-klijent ma jgħarrafniex b’data oħra meta nistgħu niġbru l-prodotti lura fi żmien 7 ijiem mill-ewwel darba meta ma jkunx irnexxielna niġbru l-prodotti lura, jew jekk ma jkunx irnexxielna niġbru l-prodotti li l-klijent jixtieq irodd lura fi żmien 7 ijiem minn l-ewwel darba li nkunu ppruvajna niġbru l-prodotti, il-klijent jitlef il-jedd li jinħall mill-ftehim tax-xiri għal dik l-ordni.

3.2.2. If the client does not agree to another collection date and time within 7 days from the first collection attempt, or should we be unable to collect the products the client wishes to return within 7 days of the said collection attempt, the client shall lose the right to resign from the purchase contract for the said order.